FAQs

All course fees on learn.magnumlearn.com are gross and inclusive of all sales tax.
This could be an issue with your device, your broadband bandwith or a technical issue with learn.magnumphotos.com. In the first instance, please check that your device is streaming other videos successfully. If other videos are also not streaming successfully then this suggests an issue with either your device or broadband connection as opposed to with learn.magnumphotos.com. You can check your broadband connection by using websites like http://www.speedtest.net/, please check the results against the minimum requirements for streaming our video lessons by reading the relevant FAQ on this page. If your device and broadband connection both meet our minimum requirements and you're still having issues then please get in contact with us at learn@magnumphotos.com and we'll refer your query to our Support Team.
in the first instance please check that your workbook has successfully completed downloading and that there was no interruption during downloading. If this doesn't resolve the issue please check the minimum requirements for learn.magnumphotos.com for device, operating system and bandwidth which you can find by reading the relevant FAQ on this page. If your device, operating system and bandwidth meet our minimum requirements then please try downloading the workbook again. If this doesn't resolve the issue then please contact our Customer Service Team at learn@magnumphotos.com and we'll be pleased to help.
We're sorry that you seem to be experiencing problems with your course content. Please contact our Customer Services Team at learn@magnumphotos.com and we'll be happy to help.
Please check the terms and conditions to ensure your coupon or promotion code is still valid. Promotion codes and coupons are case sensitive so please ensure you are entering it including the relevant upper and lower case letters. If you still have any issues please get in contact with us at learn@magnumphotos.com and we'll be happy to help.
At the moment you can delete your account by contacting our Customer Services which you can do by emailing us at learn@magnumphotos.com and we'll be pleased to help.
You can update your profile by logging into the 'My Account' section of learn.magnumphotos.com and managing your profile there.
The most simple solution is to delete one account, which you can do by contacting our Customer Service Team at learn@magnumphotos.com and we'll be happy to help.
You can reset your password from the Log-In or Register pages at learn.magnumphotos.com. If you're unable to use either of those methods then please get back in touch with our Customer Services Team at learn@magnumphotos.com and we'll be happy to help.
First of all, please try adjusting the volume both on your device and also on the video player launched when you view a lesson in learn.magnumphotos.com. Please also check your device's volume by playing other media through it to check it's not an issue with your device. Finally, please check the minimum device and browser requirements as outlined in the relevant FAQ on this page.
All of the lessons included in Magnum's The Art of Street Photography feature closed-caption translation into French, Spanish and Mandarin as well as English subtitles. You can turn these on using the 'Settings' icon in the video player window.
If you have a coupon or promotion code for The Art of Street Photography, please enter it at Checkout. You then should see the relevant promotion or discount added to your order before you confirm and pay. If you're having problems with entering a coupon or promotion code then please refer to that specific question.
When you click the 'Buy' button, you will be automatically directed to the checkout page.
Refunds are available for up to 14 days after you've paid and accepted our terms and conditions providing you haven't started streaming your course. You will have done this when going through checkout. In order to process your refund please contact our Customer Services Team within 14 days of purchase at learn@magnumphotos.com and we'll be happy to help. Unfortunately, if you contact us outside of this period we won't be able to process a refund for you.
Currently there is no Shopping Basket on learn.magnumphotos.com. When you click the 'Buy' button, you will be automatically directed to the checkout page, without needing to view a Basket page.
All our videos are MP4 files as hosted by Vimeo.
This could be an issue with your device, your broadband bandwith, or a technical issue with learn.magnumphotos.com. In the first instance, please check that your device is streaming other videos successfully. If other videos are also not streaming successfully, then this suggests an issue with either your device or broadband connection as opposed to with learn.magnumphotos.com. You can check your broadband connection by using websites like http://www.speedtest.net/, please check the results against the minimum requirements for streaming our video lessons as outlined in the relevant FAQ on this page. If your device and broadband connection both meet our minimum requirements and you're still having issues then please get in contact with us at learn@magnumphotos.com and we'll refer your query to our Support Team.
Subscribing and unsubscribing to our email newsletter is simple. Sign up for our newsletter through the sign-up form at the bottom of the page on learn.magnumphotos.com. You can unsubscribe from our email newsletter in two ways: either through the 'Unsubscribe' link found on all our emails, or by logging into 'My Account' and managing your preferences there. If for any reason, after unsubscribing, you are still receiving email messages from us then please contact us at learn@magnumphotios.com again and we'll refer your query to our support team.
You can reset your password from the Log-In or Register pages at learn.magnumphotos.com. In addition, you can also manage your password from within the 'My Account' area of learn.magnumphotos.com. Once you've rest your password you'll receive an email confirmation from us. Please make sure you keep your password safe and secure. If for whatever reason you're unable to use any of those methods then please contact our Customer Service Team at learn@magnumphotos.com and we'll be pleased to help.
This could be an issue with your device, your broadband bandwith or a technical issue with learn.magnumphotos.com. In the first instance, please check that you are able to download other files successfully. If other files are also not downloading successfully then this suggests an issue with either your device or broadband connection as opposed to with learn.magnumphotos.com. You can check your broadband connection by using websites like http://www.speedtest.net/, please check the results against the minimum requirements for streaming our video lessons as outlined in the relevant FAQ on this page. If your device and broadband connection both meet our minimum requirements and you're still having issues then please get in contact with us at learn@magnumphotos.com and we'll refer your query to our Support Team.
This could be an issue with your bank, the learn.magnumphotos.com connection with your bank or a technical issue with learn.magnumphotos.com. Please contact our Customer Services Team at learn@magnumphotos.com and we'll try to help you complete your transaction.
After completing your transaction and accepting our terms and conditions you have 14 days to cancel your order. At the moment you can only cancel your order by contacting our Customer Service Team which you can do by contacting us at learn@magnumphotos.com
After completing your transaction and accepting our terms and conditions you have 14 days to cancel your order as long as you haven't started streaming your course. If you have started streaming your course, unfortunately you are not eligible for a refund. At the moment you can only cancel your order by contacting our Customer Service Team which you can do by contacting us at learn@magnumphotos.com and we'll be pleased to help
System requirements In order to watch Magnum Learn videos, make sure that you have the most up-to-date browser and operating system, and a good Internet connection: Most recent version of Chrome, Firefox, MS Edge, Safari or Opera. Internet connection of minimum 500kbps However, as Magnum Learn is premium content, greater processing power is recommended to ensure optimal streaming speed and therefore the best possible experience: Most recent version of Chrome, Firefox, MS Edge or Safari. Operating Systems to include Windows 7+, Mac OS X 10.7+ and Ubuntu 10+ Internet connection of 4-8mbps
Unfortunately, gifting fucntionality isn't available at launch of learn.magnumphotos.com. We're hoping to add this functionality before Christmas '18. We'll send an email when it's is available
You can contact our Customer Service Team at learn@magnumphotos.com with any additional questions you have relating to learn.magnumphotos.com. If they can't immediately help then they'll refer your question to the appropriate team internally and we'll get back to you as quickly as possible.
If you're concerned about a security issue relating to learn.magnumphotos.co then please contact our Customer Services Team at learn@magnumphotos.com and we'll be pleased to help.
You can adjust the quality of our videos by using the icon found within the video player when you click to play any of our videos.
Magnum's The Art of Street Photography has closed caption subtitles in French, Spanish, Mandarin and English. You can manage sub-titles by using the 'Settings' icon that you can find within the video player activated when you click to play any of our videos.
This is a known bug and will be fixed in due course. To avoid this issue view videos in landscape mode and fullscreen.
Providing your mobile device meets our minimum requirements for supported Operating Systems and you have sufficient Wi-Fi bandwidth or mobile data coverage then you should be able to watch learn.magnumphotos.com videos on your mobile device. You can find the details of our minimum device, operating systems and recommended required bandwidth as detailed in the relevant FAQ on this page. If, after checking our device, operating system and bandwidth requirements, you're still exoperiencing issues then please contact out Customer Service Team at learn@magnumphotos.com and we'll be pleased to help.
You can watch videos on learn.magnumphotos.com in full screen mode by managing this through the video player lightbox pop-up activated when you click any of our videos. This is subject to your device meets our minimum device, operating system and bandwidth requirements. If you want to check whether your device meets these requirements then please check the relevant FAQ on this page.
Yes. But, please note that when purchasing a Magnum Learn course you are purchasing the course personally and the sharing or any other kind of distribution is strictly against our terms and conditions. As such, we will be monitoring usage and access of all learn.magnumphotos.com accounts. If we see unusually high levels of access from multiple devices, locations and IP addresses we reserve the right to suspend accounts whilst we investigate. If you would like to review our full T&C's you can find them at https://learn.magnumpohotos.com/terms-conditions/
Please consult our FAQs below for common questions. For other issues please contact our Customer Service team: learn@magnumphotos.com. Customer Service is provided in spoken English only at this time, but they will do their best to assist you.
The Magnum Learn Customer Services Team is available between 10am and 6pm UK time on Monday to Friday. We aim to respond to customer queries within 48 hours.
No, the videos are not downloadable. They are available in your account for viewing at any time. You can rewatch the content as many times as you wish.
No, we do not provide physical copies of our courses and are viewable online-only.
Magnum Learn is a new online learning platform provided by Magnum Photos. Magnum Learn offers high quality and immersive online educational experiences using some of the best and most experienced photographers and industry experts in the world.
Magnum Learn courses are developed by Magnum staff and photographers and our network of industry experts. Each course is comprised of multiple lessons that can be viewed online, on demand, at anytime. The video lessons are pre-recorded and can be paused, fast-forwarded or rewatched unlimited times. Each course also provides additional material through workbooks. There is a workbook for each lesson, with bonus material, interview extracts and lesson summaries, as well as recommended reading.
Each course has 2-4+ hours of video content split into individual lesson videos. These can be watched and re-watched as many times as you like. There is also additional learning material in the form of workbooks. You can take the course at your own pace and there is no time limit.
The length of each lesson varies between 10-40+ minutes each.
No, you can take the course at your own pace. Once you have purchased a course, you own it for life (subject to T&Cs). There is no expiration or time limit so you can interact with the course to suit your own schedule or availability.
This course provides video-on-demand content only. The best way to interact with the tutors is to attend a live workshop. For more information on these activities, please visit see our Upcoming Workshops. [link: https://www.magnumphotos.com/theme/latest-workshops/]
Magnum Learn online courses are designed to cover a variety of topics. Our first course, The Art of Street Photography provides insights and advice from seven world-class photographers plus industry experts through a structured lesson plan. Each lesson has a primary focus and includes a number of sub-chapters which cover a variety of topics connected to the overall theme of the lesson. For example, Photographing People provides valuable advice, demonstrations and guidance on how to approach photographing people in public spaces, from candid to street portraiture. For more information on each topic see the course lesson page.
Some of the video lessons and workbooks include assignments devised by your tutors and Magnum staff, but these are extracurricular and not a requirement to complete the course. Some are practical assignments to encourage students to get shooting, while others are more theoretical. Students can share the results of these exercises by using the associated hashtag included in each workbook.
Once you have completed an individual lesson, or the course in full, we encourage you to put the tips and advice from your tutors into action. You can also complete the many assignments included in the course and share the results of these exercises by using the associated hashtag including in each workbook. You could also take part in one of our real world activities, including workshops and professional practice events, led by Magnum photographers. For more information on these physical activities, please visit see our Upcoming Workshops. [link: https://www.magnumphotos.com/theme/latest-workshops/]
Courses can be taken from anywhere in the world as long as our minimum device, operating system and bandwidth requirements are met. You can see our minimum requirements in the relevant FAQ on this page.
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If you are interested in working with Magnum Photos please visit: https://www.magnumphotos.com/about-magnum/jobs/